AirPac Support Terms & Conditions

For your convenience phone and fax orders can be processed with payment by MasterCard, Visa, American Express or Discover. Online purchase can be made through ADAPT, Incorporated.

We do charge sales tax in the state of Virginia which is 4.5%. So customers who place an order with a billing address within the state of Virginia, will be charged VA sales tax.

Shipping

The acceptance of the shipment by the Carrier (trucking company) is an acknowledgment that the portable air conditioner was picked up from AirPac’s facility in good condition and properly packed. The carrier who delivers this merchandise to your door is responsible for safe delivery.

Customers who have products shipped to either New York City or the state of California may have an increased shipping rate.

Lift Gate, Call Before and Redelivery are all extra charges.

If Shipment Is Damaged

You must have note the nature and extent of the damages on the freight bill. Notify the transportation company’s office to inspect merchandise. File a claim for damages at once.

Concealed Damage

If damage is unnoticed until merchandise is unpacked, notify carrier’s office immediately to have merchandise inspected.

Do not destroy packing material until shipment is inspected and claim is settled.

Any Claims for Loss or Damage

Need to be filed immediately with the carrier who makes delivery to your door. We accept no responsibility for goods damaged in transit.